Logicline

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Logicline is a German-based company specializing in digital transformation solutions for manufacturers of machinery and equipment. They offer tailored applications on the Salesforce Platform, including customer portals, spare parts shops, and service platforms, to enhance aftermarket services. By integrating service processes with the installed base, Logicline aims to make aftermarket business more efficient and profitable. Key Features and Functionality: - Customer Portals: Develops self-service portals that provide customers with secure access to asset information, documentation, and support resources, enhancing customer engagement and satisfaction. - IoT Applications: Integrates Internet of Things data with Salesforce, enabling real-time monitoring and management of industrial assets, which improves service processes and operational efficiency. - Spare Parts Shops: Creates digital platforms for managing and selling spare parts, streamlining the procurement process and ensuring timely availability of components. - Service Platforms: Offers comprehensive service management solutions that connect service teams with critical asset data, facilitating proactive maintenance and reducing downtime. Primary Value and Solutions Provided: Logicline's solutions address the challenges faced by industrial OEMs in managing their aftermarket services. By leveraging the Salesforce Platform, they provide integrated, AI-supported tools that eliminate data silos and media disruptions. This integration enhances customer lifetime value by improving service quality, reducing operational costs, and identifying new sales opportunities. Their focus on digital transformation enables manufacturers to proactively manage their installed base, leading to increased efficiency and profitability in the service business.