What i like best about this website is how easy it is to use.

Due to limited space in the IT department, we were able to provide remote assistance to our engineers. The ability to request control of computers is my favorite feature. Since we no longer had to walk users through each troubleshooting step we can take control of their computer as if they brought it into the IT department. We were been able to close more help tickets in a timely manner by providing remote assistance via liveConnect. I also really enjoyed the reporting and tracking information that the software is able to record.