LeadPilotOS is an insurance agency CRM built for independent agencies that work leads by phone. It brings lead intake, assignment, calling, follow-up, customer and policy records, and production reporting into one workspace. Agents can use the built-in auto-dialer or one-click calling, organize callbacks and appointments, and review suggested notes from recorded calls. Agency owners can see production by agent and lead source. Smart Import helps bring in leads, customers, and policies from spreadsheets and CRM exports. AI Call Copilot works with CallHarbor phone accounts; calls, texts, and phone numbers are billed separately by connected providers.