Service and product. We had no issue by using the product.

MedStack, the team, have been there at every corner or intersection, where we've needed advice, and given very good advice. They are experienced in working with "the start up", and make the experience of being a start up so much easier than when we were not working with them. What continues to impress me is the attention with which they manage our relationships. In their industry, they are working with technologies at all points along the prepare-to-go-to-market continuum. What they do is endeavour to meet you where you're at so that you can get to the next stage as comfortable as possible. They really do this! Recently we were in negotiations with a larger health authority. We needed to have the paperwork in place to support our position of level a healthcare level of cyber security that was necessary for us to move forward, to check all the boxes for the health authority IT security team. A phone call, a next day discussion and with a few tweaks we had a package that our MedStack team delivered and we presented . It felt like Medstack, the team, came in full force to assist us. They did. The process with the health authority that would've taken months to get all the boxes checked going back-and-forth with request of paperwork and supportive documentation - Medstack handed to us on a platter. Medstack assisted in helping us prepare all the documentation with closing on tge the IT security assessment in six days versus months of back n forth. I cannot say enough for the organization that I've been privileged to work with over the last four years. They were very personable and responsive from the beginning when they were smaller abd it was nice to see things have not changed --

MedStack makes its so much easier to achieve HIPAA compliance needed to compete as a B2B digital health company. Rather than having to worry about the laundry list of items in a partner's security checklist, I can say "refer to Medstack" for many of them.