Laneway Reception is an AI phone receptionist built for Australian healthcare clinics. The problem is ordinary and expensive. The phone rings while your receptionist is checking in the patient standing at the desk, or is already on another call, or has gone home for the day. Those calls are new patients, reschedules and cancellations, and a caller who reaches a voicemail usually rings the next clinic instead. Laneway answers every call, 24/7, in a natural Australian voice. It books, reschedules and cancels appointments directly in your Cliniko or Nookal calendar during the call, reading live practitioner availability rather than taking a message for somebody to action later. It verifies a caller's identity before it changes anything, sends SMS confirmations, and logs a recording, transcript and summary of every call to your dashboard. Your phone number does not change. Your booking system does not change. Laneway sits alongside your reception team and picks up what they cannot get to: after hours, over lunch, during a rush, or when one person is covering the desk alone. WHO IT IS FOR Australian physiotherapy, chiropractic, osteopathy, podiatry, psychology, allied health and dental practices running on Cliniko or Nookal, with enough call volume that missed calls are a real cost. WHO IT IS NOT FOR Clinics on other practice management software, clinics outside Australia, and clinics missing only two or three calls a month - a diversion to a mobile is cheaper and better for them. HEAR IT BEFORE YOU TALK TO US Ring the demo line on 0468 136 666 and book an appointment exactly as one of your patients would. No sign-up, no form. That call is the demo. FOUNDING CLINIC PROGRAM Founding Clinic pricing is A$199, A$399 or A$899 a month depending on call volume, locked in for as long as you remain a customer. 9 of 10 founding places remain, after which the rates are A$249, A$449 and A$999. Month to month, no lock-in, no setup fee. Built in Melbourne. ABN 13 536 418 625.