Knock is an engineering-first platform. Their API is robust, and they ship solid features at a steady pace.

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. This level of detail is really, really useful especially when something goes wrong or a user reports not receiving notifications. Our support team can leverage this feature and solve issues pretty easily without the engineers having to dig deep into it. Overall, I also find the documentation, UI, and dashboard to be great, and the support we have received is excellent.

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifications can be complex, but Knock makes it super easy to create templates and workflows.