I like how Knock empowers marketing to run their own campaigns with its features and allows engineers to contribute significantly to marketing workflows. The design system is a plus, with well-defined environments and workflows promoted easily between development, staging, and production with Git storage support. This setup makes collaboration more efficient, and leveraging their CLI or opening repositories in VS Code makes modifications simple. I appreciate the way Knock has resolved issues I had with other platforms, and the speed at which the team responds to bugs and feedback is impressive, often within minutes during business hours. Their customer service is phenomenal, prioritizing customer needs and communication. One of Knock’s standout features is the option to bring your own API keys for communication services like email and SMS, which is more flexible than being restricted to a specific platform's service. This scalability and modular approach is a game changer for my operations.

I think the product is really easy to use, optimizing both for developers and non-developers. The MCPs and AI tooling are really nice because they enable me to build things fast, and the nontechnical team members can edit easily. I find the commit system well thought out because it helps prevent things from breaking and allows for multiple people to work together via branching. I really value their support, as I'm getting fast response times over Slack, which allows me to resolve most of my issues quickly.

I enjoy using Knock. It's a great tool. What I've liked the most is the customer service. The level of service they've provided has been incredible. I'm able to reach out to them via Slack and get a response almost immediately from an actual human that has always been able to help me solve my problems.