International Data Management Services L

0 reviews

International Data Management Services Limited , established in Nigeria in 1981 and affiliated with Comcraft Services Limited in the United Kingdom, is dedicated to enhancing the global competitiveness of African enterprises. IDM specializes in implementing SAP-based Enterprise Resource Planning , Supply Chain Management , and Customer Relationship Management systems tailored for mid-sized, growing businesses. As an SAP Education partner, IDM also offers comprehensive training programs covering various aspects of implementing, administering, and utilizing ERP, SCM, and CRM within SAP environments. Additionally, IDM has developed a state-of-the-art, voice-based customer care center in Abeokuta, equipped to host 550 customer service agents, providing the necessary IT and telecommunication infrastructure to support IT-enabled services. Key Features and Functionality: - SAP Implementation Services: Expertise in deploying SAP ERP, SCM, and CRM systems customized for mid-sized enterprises. - SAP Training Programs: Comprehensive education on implementing, administering, and using SAP solutions. - IT-Enabled Services Infrastructure: A modern customer care center with a capacity for 550 agents, equipped with advanced IT and telecommunication facilities. Primary Value and Solutions Provided: IDM empowers African businesses by delivering robust SAP solutions that streamline operations, enhance customer relationship management, and optimize supply chain processes. Through its training programs, IDM equips professionals with the necessary skills to effectively manage and utilize SAP systems. The company's customer care center infrastructure supports enterprises in providing superior customer service, thereby fostering a culture of customer care management within African businesses.