Interline

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Interline brings all of your client communication — SMS, WhatsApp, and email — into one unified inbox, so growing teams can deliver fast, professional customer service without a complex ticketing system. Inbox. Shared and personal inboxes keep team and individual conversations organized. Assign conversations (manually or automatically), tag teammates in internal comments, set priorities and status labels, and see full conversation history across every channel with delivery and read receipts. The contact panel keeps client details alongside every thread, and AI reply assist helps agents respond quickly and clearly. Broadcast. Send SMS or WhatsApp campaigns to contact lists with personalization variables, message templates, live previews with segment counts, scheduling, and recurring sends. Choose a specific channel or automatically send on the channel each client last used. Opt-out ("reply STOP") compliance is built in. Keywords. Auto-reply to clients based on the words they text in — and automatically add them to the right contact list when they text things like "sign me up." Built for small and growing retail businesses that live in their messages, Interline replaces the patchwork of separate texting apps, WhatsApp Web, and email with one place your whole team can work from. Business-hour auto responders, role-based permissions, CSV contact import, and canned responses round out the toolkit.