Intercom, Inc.
3,899 reviews
- 1 profiles
- 16 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
BS
Bharat Bhushan S.
Account Manager– Client Success & Retention at Fotello (SaaS) | Client Engagement & Relationship Management | Driving Client Loyalty, Retention & Business Growth | Quality Assurance | Ex-Fidelity International | Ex-WiproKnowledge Base Auto-Replies That Save Us a Ton of Time
Automatic responses from the knowledge base, with no human intervention, save a significant amount of time.
GP
Gil P.
Customer Support & Success Specialist | SaaS, Telco, Recruitment Platform & Fintech | Driving CSAT, Retention & Seamless Customer JourneysUser-Friendly, Seamless Integration, and Effective AI Assistance
I like Fin because it's very user-friendly and easy to navigate. The option to integrate many essential tools is a big plus for our work, with apps like Birdie, Transly, and Linear easily fitting in. The AI assistant is particularly helpful, providing straightforward but detailed answers when I need clarification on specific sections or features of Fin.
IT
Ivan T.
Liqvid.io, Simple solution for screen content management.Easy Interface, Amazing Output Quality with Claude Integration
It’s easy to use thanks to the platform’s interface and its integration with Claude. The quality of the output is truly amazing.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com