InSync helped our team at Yahoo with automation of handling customer issues which would've put a burden on human agents. The thing I liked about InSync was the time (6-8 weeks) it took them to bring the solution up and running in addition to training the system to handle additional use cases.

Insync.ai is very easy to work with. The team has a relatively quick response time that is always replied with quick action plan and solution.

The Insync.ai team is highly responsive to all of our business' questions, concerns and ideas for improving the experience we give our customers through our chat engagements. They are quick to adapt to our changing needs and innovate solutions to help us reach our business goals. Collaboration has been smooth and efficient with our internal development teams as we work together with Insync.ai to implement enhancements. Their team is always looking to improve their product and by extension the customer experience we provide, proactively bringing findings from the metrics they gather to our attention to highlight areas for growth and change. This allows us as a business to stay ahead of the game rather than functioning in a reactive way to concerns raised by our customers.