I like how the system is so user friendly, and everything is so easy to figure out. Even using the product as a "new user" I never have any questions because it is so self-explanatory.

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InStream is a strong, interpersonal CRM platform that encapsulates all the basics of customer management and fits well for small to medium businesses across multiple sectors. The interface is intuitive and offers a combination of excellent layouts and customizable views with an alert/notification system and customer service analytics. The most important features include automatic customer profile updates, profile record management, auto-complete integration with social media, campaign management system with reporting and cataloging. With InStream, with the help of lead capture and management, one has an opportunity to create meaningful business relationships that are productive and efficient. It allows you to create business requirements lists, calendar invites to schedule meetings and events, contact sharing and management with Google and Facebook integration. Communication features include mailbox integration with automatic communication flow for all employees. As a CRM tool, it also helps create excellent sales reports with elaborate dashboards and forecasting features. Some other features like data export, customer support system, interaction tracking help to make it a complete package.