The UI is easy and intuitive for regular support users. When I can’t solve something myself, there’s a very good support/onboarding team to help, although I sometimes wish the overall setup were a bit simpler. Performance is solid overall, with very little downtime. Even though it’s integrated with many different systems, there are few hiccups and everything usually runs smoothly. Being able to handle complaints digitally, directly through Inretrn, saves us a lot of time. In many cases, we can quickly assess whether it’s a true product defect and help the customer with a refund right away. This reduces return costs and lessens the workload in our warehouse, and it’s also highly appreciated by our customers. Since switching to Inretrn and building this new setup with it, we’ve reached an all-time high in customer satisfaction for product complaints.

Good tech and fast answers from contact person

Despite fairly complex requirements in our returns flow, the inretrn team has helped us solve almost everything we've thrown at them when building our integration. A great example is handling deviating items that need to be routed to a different return hub depending on rules like market and brand. The ability to configure a wide range of rule sets based on return policy and fees has been essential for capturing our specific needs. The product and support teams are extremely solution-oriented, involved, and engaged in finding ways forward, both during initial setup and for things that have come up along the way. That's a big reason we've been able to solve cases that didn't have an exact matching feature in the product from day one. We've also gained a completely different overview of our returns overall. Simply having one interface listing all returns and claims is a major step up from before, when everything was handled through a support ticketing system. Based on the statistics we've been able to analyze, we've made concrete improvements to our product enrichment toward customers, for example, better size guides and improved color accuracy in product images. On the UI/UX side, we weren't overly impressed initially, but the changes that have been rolled out, and continue to be rolled out, area by area, have made the interface feel noticeably more modern and up to date, while also making it easier for each user type to find the surfaces that matter to them. As a vendor, I'm especially pleased that inretrn keeps updating the product in line with current legislation and regulatory requirements, which makes it easy for us to stay compliant. There's also generally a high pace of new features and development, which we really appreciate.