Innotel is an all-in-one platform for independent hotels, pousadas, small hotel groups, and professional Airbnb hosts. It combines PMS, channel manager integrations with Booking.com, Expedia, Airbnb, Google Hotels, and other channels, a commission-free booking engine, integrated payments, and guest communication automations.
Its AI guest agent operates inside the PMS, accessing real-time availability, rates, and policies to answer questions, quote prices, create or retrieve reservations, and upsell extras 24/7 through WhatsApp, website chat, and OTA messaging. Hotels control each feature and can take over conversations anytime.
Innotel also offers pre-stay, in-stay, and post-stay messaging, payment reminders, digital pre-check-in aligned with Brazil’s FNRH, review requests, and automatic cancellation of unpaid bookings. Its revenue management module provides explainable AI pricing recommendations, occupancy and RevPAR forecasts, competitor monitoring, and performance tracking.
