IfOnly

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IfOnly is a customer feedback and request platform that helps businesses understand what visitors need before they are ready to buy, book or sign up. Businesses add a customisable button to their website or share a hosted conversation link. Visitors explain what is missing—such as a different product option, more flexible hours, a particular feature or a delivery preference. AI guides the conversation and asks follow-up questions when clarification is needed. Requests are organised in a dashboard so businesses can spot recurring themes and identify opportunities. Weekly summaries help owners understand what visitors are asking for. When a relevant product, service or option becomes available, businesses can notify visitors who have opted in to updates. Key features include: - AI-guided feedback conversations. - Customisable website buttons and hosted conversation links. - Business-specific context and opening questions. - Automatic request categorisation and recurring-theme insights. - A central dashboard for reviewing requests and opportunities. - Weekly summaries and consent-based email follow-ups. IfOnly is designed for online shops, service businesses, hospitality providers and software companies that want to understand unmet demand and reconnect with interested visitors.