Humach

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Humach is custom cloud-based software for call centers.

Humach Digital Assistants

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For more than 30 years, Humach has been a trusted, leading provider of AI-powered Digital Agents that help the world’s largest brands attract, engage, and support both their customers and their teams—at scale. A Humach Digital Agent is an AI- powered and machine learning software application that serves as a virtual extension of your team. These agents learn each time they interact through a unique collaborative intelligence model that uses humans to train and validate AI data so Digital Agents actually understand intent and get smarter over time. This collaborative intelligence model allows humans and AI to actively enhance each other’s complimentary strengths which benefit your customers, your team, and your bottom line. AI-powered Digital Agents streamline the customer journey and accelerate revenue by engaging with limitless capacity at anytime, on any channel using authentic, two-way, personalized interactions. Humach Digital Agents are continuously improving, multilingual, 100% efficient, fully compliant and ready to engage and automate your most repetitive and expensive interactions to help handle things like username and password resets, 100% compliant payments and transactions, frequently asked questions, product recommendations, order tracking, customer support, ticket logging, reminders, notifications, and more. Agents can be customized to fit any industry or functional area using a wide variety of skills and conversation types that increase customer satisfaction and engagement, maximize compliance, reduce sales and support costs, and accelerate growth and efficiency. Humach Digital Agents simplify millions of interactions using a proven platform that integrates natural language processing (NLP), natural language understanding (NLU), natural language generation (NLG), voice biometrics, automation, and machine learning capabilities to multitask and engage with full compliance and unlimited capacity on any channel. For high-level inquiries or interactions that require human expertise, Digital Agents seamlessly escalate critical conversation context and resolution suggestions to a human for an exceptional user experience—every time.