HotelDesk is cloud property management software for independent hotels, hostels, guesthouses, and boutique groups. It runs front desk, reservations, housekeeping, distribution, payments, and reporting in one system, on desktop and on every staff member’s phone.
Every plan includes all 28 modules, with no feature gating. The built-in channel manager offers live two-way sync of rates, availability and bookings with 135+ channels, including Booking.com, Expedia, Agoda, Airbnb, Hostelworld, Trip.com and Traveloka. A commission-free booking website takes direct reservations. Direct, OTA and walk-in bookings share one folio, so room charges, extras, spa treatments, tours and bar tabs all sit on a single bill, with split bills, deposits and group bookings supported.
An AI scheduling assistant answers calendar questions in plain language and suggests room moves to fit more bookings and avoid stranded nights. Every change it suggests waits for staff approval before it’s applied. It auto-assigns rooms and dorm beds within the booked room type, preventing double bookings.
Operations tools include housekeeping linked to arrivals, tasks and hand-offs, maintenance work orders, night audit, staff rosters, inventory, and lost and found. The interface supports 18 languages, set per staff member, and permissions can be set per module. Payments include card and PromptPay, with PromptPay QR payments at the desk recorded automatically. Reports cover every revenue stream and export as an accountant’s journal that imports into any accounting package.
Properties switching from Cloudbeds, Little Hotelier, Hostelworld, or spreadsheets can upload their existing exports. HotelDesk previews the import and checks every night against the old system before anything is written.
The staff app installs on Android, iPhone, and desktop straight from the browser. Pricing can be month-to-month with no setup fees and a 14-day free trial with no card required.
