HelpStack

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HelpStack is shared inbox software that brings customer conversations from email, Facebook Messenger, Instagram Direct Messages, WhatsApp and website chat widgets into one platform, with real-time sync so nothing is missed. It adds conversation threading, agent assignment and smart search across every conversation. For each conversation the AI drafts a reply that an agent approves before it is sent, rather than answering customers autonomously. Automatic translation across more than 40 languages lets customers write in their own language while agents read in theirs. HelpStack is hosted in the European Union and is GDPR compliant, with AES-256 and TLS encryption. Setup is email via IMAP, social channels via OAuth and a single script for the web chat widget.