Help Rabbit

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Help Rabbit is help desk software that combines ticketing, live chat, knowledge management, and AI capabilities. The platform's AI assistant, Tim, addresses routine inquiries by preventing tickets, resolving repetitive questions, and providing agents with contextual response drafts. A customizable widget enables customers to search articles, ask questions, or initiate chats directly on websites. When Tim cannot confidently resolve an issue, it transfers the conversation to a human agent with complete context. Teams can customize support interfaces to match their brand through the design studio. Knowledge management tools convert documents and spoken explanations into reusable content. The mobile workspace enables agents to manage support tasks remotely. Help Rabbit includes smart routing, service level agreements, satisfaction surveys, role-based controls, API integration, and webhook support across more than seventy languages.