i like the fast and easy response time that would had otherwise been to slow on emails,and the more options that it posses for greater communication

The UI (user interface) for the product is a thing of beauty in comparison to some of the other chat tools I've had to use in the past. The way they designed the tool blends perfectly in the aesthetics I'm looking for when setting up my web browsers. While it's not the most important feature of a tool it's the first thing you notice as we're visual creatures. The interface that has been designed is very user friendly, every new person I've brought onto my team has picked up the chat system without me saying a word to them. The flow that they've created when you first login is incredibly nice. You're immediately greeted by the system and informed that you need to be available to take chat and allows you to do that with one simple click of the button. My team and I particularly enjoy the way they've designed the chats to appear when working on more than one at a time. Having them go in tabs along the top of the chat window area is very helpful for us. Because we are constantly on the internet and used to using the tab based type system to work it has helped to make this tool feel immediately like it belonged with us! The support team is phenomenal! I've contacted them several times with questions or feature recommendations and I've never felt like my opinions and concerns were more care about than I have with this company! They always make me feel like what I'm asking has valid points (even if I'm just being a crazy lady for a moment) and never have made me feel like I made a mistake in going with this company! While working with this company I feel like I've expanded my work family and it helps ease my mind. When you work with people that you know care about you and your experience with their tools it makes all the difference in the world!