Hail Pilot

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Hail Pilot is an AI-powered post-purchase operations platform for marketplace sellers on Shopee, Lazada, and Amazon in Singapore and Southeast Asia. Dispute defense: Organises evidence, drafts platform responses, and tracks every deadline so sellers respond before auto-refund is approved. Return fraud detection: Cross-merchant image fingerprinting (perceptual hash) flags repeat-abuser evidence photos across the network — without exposing any buyer identity. Margin intelligence: Computes the real per-order profit after platform fees, shipping, vouchers, and GST. Reconciles against Shopee and Lazada settlement CSVs to catch overcharges. Buyer communication copilot: AI-drafted replies to buyer messages in English, Mandarin, and Malay — culturally calibrated for SEA, with tone and face-saving controls. Campaign safety check: Before joining a platform promotion, checks whether the discounted margin still clears your floor — blocking campaigns that would sell at a loss. Built for Singapore and Southeast Asia. No Shopify required.