GuestSaga

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GuestSaga is an AI concierge and guest messaging platform for independent hotels and hotel apartments. Guests message the hotel on WhatsApp, or Telegram if the hotel uses it, by text or voice note, in any language. GuestSaga replies in under 10 seconds in the guest’s own language, using the hotel’s own menus, prices and policies. Everyday questions, such as the Wi-Fi, breakfast hours, check-out, the pool, a taxi or the nearest pharmacy, are answered end to end. Anything that needs a person becomes a task for the right department (front office, housekeeping, F&B, concierge, maintenance or management), with the guest’s words and an English translation attached. It stays open until someone marks it done. GuestSaga also remembers guest preferences and allergies across stays, alerts the kitchen when an order conflicts with an allergy, flags medical and safety messages to staff straight away, and offers extras such as an airport transfer, a massage or a celebration cake when they fit the conversation. No PMS is needed and guests download nothing. Hotels go live in 72 hours. Pricing is a flat monthly fee per property, with voice notes included.