GuestChat AI

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GuestChat AI is property management software for owners and managers of short-term rentals. It syncs listings from Airbnb, Booking.com and Vrbo into a single calendar, so bookings, rates and availability stay aligned across channels without manual updates. Where the user already runs PriceLabs, its rates are imported automatically. Its AI assistant answers guests 24/7 in the guest's own language, inside the messaging thread of the channel each booking came from. It checks the reservation before replying, and escalates to the manager anything that requires a human decision. For arrivals, it integrates with Nuki smart locks: it verifies the guest's identity and reservation before granting access, issues a unique code per guest, and sends pre-arrival SMS with access instructions. Cleaning turnarounds are scheduled from actual check-in and check-out times and rescheduled automatically when a booking changes. The platform also includes a direct-booking website with Stripe payments, whose reservations block the same calendar, and reporting on occupancy, conversations and response times. GuestChat AI is independent software and is not affiliated with any booking platform. It is operated by BALTICS MARKETING DIGITAL OÜ.