Grahakly

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Grahakly is a customer engagement platform built on the WhatsApp Business Platform, unifying sales, marketing, and support through a shared inbox for team collaboration. Agents can assign conversations, add notes, and tag messages, while role-based access controls and routing rules manage workflows. The platform supports Meta-approved broadcast campaigns with personalization, scheduling, and delivery tracking. Teams can create and submit message templates with media, buttons, and variables for approval. An AI assistant aids in drafting replies, translating messages, and summarizing threads. Features include contact management with labels, a visual sales pipeline, and analytics for tracking conversations, response times, and campaign performance. Teams can qualify leads, share catalogs, process payments, and automate workflows via API integrations and webhooks.