I have been using Gaggle Mail for about two years. I tried it because I had previously used Google Groups for managing small communities of practice, and I had trouble with Google arbitrarily requiring member posts to be moderated (even though moderation was turned off), and it didn't notify me about the blocked messages. On user forums, it was clear that it wouldn't be resolved. In contrast, while using Gaggle Mail, I have had almost no issues, and the one tiny hiccup I did have was resolved quickly and by a real human being, which I am even more grateful for these days. I love that it is easy to add new members, see the archive of posted messages, and customize welcome messages and footers. The interface is clear and uncluttered. And as I mentioned, customer service is responsive and effective!

I like that Gaggle Mail makes communication easy between medium to large groups who don't have email accounts through our organization - they can use their private or business email, as they like. It's very easy to use, cost-efficient, and supports cross-organization and employer communication, which is crucial for us. Compared to other means like Teams, email with Gaggle Mail feels old but gold because it's hassle-free for everyone to access. I appreciate that it makes group emailing effortless and secure, unlike our previous lists in Outlook, where issues with recipients sometimes disrupted communication. Additionally, the initial setup was quite easy, which I appreciated.

Great to have a centralised platform to manage our emails and members. Gaggle Mail has been a really effective tool for managing group communication. The ability for members to simply reply to an email and have it shared with the whole group keeps things straightforward and avoids messy email chains. Moderation features are also a big plus, being able to approve or edit messages helps maintain clear, professional communication. It’s saved time by removing the need to forward emails or manage multiple threads. An unexpected benefit has been stronger engagement, as people are more likely to participate via familiar email.