fwdDeploy (previously known as saasgenie) deploys and configures the platforms customer support and IT service teams use. Behind each deployment are the AI accelerators - Crane, Forge, Proact and Lens that handle migration, configuration and monitoring, and a Forward Deployed Engineer (FDE) who owns the results. Traditional consultancies bill for time and takes quarters to go live. The fwdDeploy team gets platforms live in weeks and stays until metrics move. Over the last two years, fwdDeploy has deployed for 750+ companies and cut deployment time from six months to four weeks. The team is tool-agnostic and deploys customer and employee service stacks across Freshworks, Fin (formerly Intercom), Rocketlane, Zendesk, Atomicwork, and Atlassian. After launch, the fwdDeploy FDEs keep tuning agents and workflows as the business grows and the AI gets better.