Forfirm Consulting Sagl

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Forfirm Consulting Sagl is a Swiss-based consulting firm specializing in delivering high-quality services across various domains, including service management, event management, incident management, problem management, and procurement. By adhering to global best practices and certified ITIL V.4 processes, Forfirm ensures secure and efficient solutions tailored to meet the unique needs of each client. Key Features and Functionality: - Service Management: Interception and categorization of service requests, defining processes and tools for efficient management, and monitoring process status to ensure adherence to service levels. - Event Management: Setup of event generation mechanisms, filtering and categorizing events based on predefined parameters, and ensuring each event is correctly handled and closed. - Incident Management: Establishment of processes and tools for effective incident management, classification and recording of incidents with assigned resolution priorities, and immediate resolution of critical incidents. - Problem Management: Proactive identification and categorization of problems, analysis and diagnosis aimed at resolving issues, and practical intervention to address and eliminate problems. - Procurement: Advisory on the best technical solutions in the market, assuming full responsibility for their performance, and overseeing procurement, implementation, and maintenance of solutions independently. Primary Value and Solutions Provided: Forfirm Consulting Sagl offers comprehensive consulting services that enable organizations to optimize their operations, enhance service quality, and achieve cost-effective solutions. By leveraging certified processes and a dense network of partnerships with leading hardware and software distributors, Forfirm ensures clients receive the best technical solutions at competitive market prices. Their proactive approach to problem and incident management minimizes disruptions, while their procurement services guarantee high standards in solution delivery and return on investment.