Flowpera

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Flowpera is service management software that combines ticketing, inventory management, and invoicing into one platform for field operations. It links service assignments with material management, enabling dispatchers to manage tickets, technicians to book parts, and office staff to create quotes and invoices. The ticket system oversees service assignments from intake to completion, including technician assignment, travel tracking, SLA monitoring, and reporting. Inventory management tracks stock across warehouses, technician-held inventory, and tools, monitoring usage and critical levels. The administration module handles cost estimates, work orders, invoices, and delivery notes. Customer and fleet management features maintain records of clients, sites, equipment, and serial numbers, connecting assets to service calls. Mobile capabilities let technicians book inventory in the field, while reporting tools analyze SLA compliance and technician performance.