What's most helpful is how much can be customized to suit the exact needs of our organization. I also really like the feature that enables us to create as many different "views" as we want.

It is a singular platform where I can log case notes and look up contacts. It's mostly replaced what used to be accomplished by multiple documents and folders on a dropbox and google drive.

Overall, I am really enjoying using Fireberry! It's a great way to keep our notes and interactions organized. It's also intuitive to use and fairly straightforward once you understand how it works. In particular, I like how there is a feature to "tag" a contact/the person you have been in touch with so that later we can search by that person and see which cases we have been involved with in the past. This is very important in our line of work because we tend to come in contact with the same rabbis, lawyers, mediators, etc. over time and it's important to have an institutional record of these different people so we can make connections, learn from past experiences, know to stay away from certain people or know we can trust them.