Fin
3,939 reviews
- 1 profiles
- 18 categories
Average star rating
4.5
Serving customers since
2011
Fin Reviews
RB
Rossen B.
Director of Customer SuccessComputer SoftwareMid-Market (51-1000 emp.)Efficient AI Assistant with Easy Setup
I really like the ease with which we were able to train, configure, and get Fin up and running, providing adequate responses just based on our existing public documentation and content, without needing human onboarding assistance or help from our internal AI experts. The Procedures feature is very valuable to us as it enables excellent resolutions for complex and sensitive support cases. We also appreciated how Fin allows us to provide 24x7 quick help to our customers without maintaining a human support team across all time zones, as we operate worldwide.
G
Verified User
Small-Business (50 or fewer emp.)Customizable Platform with Room for Improvement
I really like how easy it is to set up Fin and how customizable it is according to company needs, which I find is not so common with other tools. I also love the variety of apps that integrate well within the Fin ecosystem, as they allow us to perform necessary tasks even if it's not directly handled by Fin. Additionally, I appreciate the explicit image blockers, which help prevent my agents from seeing inappropriate content, and the connectivity with internal platforms like Salesforce, making it easier for our agents to learn about new clients.
PS
Patience S.
Small-Business (50 or fewer emp.)Effective for Support, Needs UI Improvement
I like everything about Fin so far. It has been great for handling general troubleshooting, sales, district questions, software questions, tutorials, and how-tos in our customer support.
About
What is Fin?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com