Fin

Show rating breakdown
3,939 reviews
  • 1 profiles
  • 18 categories
Average star rating
4.5
Serving customers since
2011

Profile Name

Star Rating

2873
841
135
43
47

Fin Reviews

Review Filters
Profile Name
Star Rating
2873
841
135
43
47
Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
10/05/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clever, Intuitive, and Easy to Use

|Fin
It's very clever and intuitive. Easy to use.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
09/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great level 1 support

|Fin
Smart when well trained, easy to refine responses
Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
09/24/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Effortless Query Handling with Smooth Human Escalation

|Fin
It can handle customer queries without needing to assign a human agent, and it can also escalate the conversation to a real human agent when necessary.

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Fin?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011