Fin

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3,939 reviews
  • 1 profiles
  • 18 categories
Average star rating
4.5
Serving customers since
2011

Profile Name

Star Rating

2873
841
135
43
47

Fin Reviews

Review Filters
Profile Name
Star Rating
2873
841
135
43
47
Verified User
AN
Small-Business (50 or fewer emp.)
5/5

Fin provides accurate responses and can interpret images sent by customers, making it effective for customer support. Its integration with internal documentation on GitBook enhances its usability, and the setup process is straightforward.

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Dennis T.
DT
Dennis T.
Senior Support SpecialistSmall-Business (50 or fewer emp.)
10/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

Easy for Simple Cases, but Bugs and Limited Integrations Hold Fin Back

|Fin
Fin is easy to use for straight-forward cases. If the use case is simple, then it will deliver. I am also quite happy with our current Account Manager who is quite fast to react. On the AI front, I'd say that Fin has been better than most Support/Troubleshooting AIs. It can still "hallucinate" (like all AIs), but it does not resist when asked to escalate to a human.
Anji I.
AI
Anji I.
Customer Support RepSmall-Business (50 or fewer emp.)
10/19/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Prompt, Efficient Responses and Timely Communication

|Fin
You can expect a prompt response to your inquiry. Fin will prioritize timely communication to ensure that your questions are addressed efficiently.

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Fin?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011