Fin

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3,939 reviews
  • 1 profiles
  • 18 categories
Average star rating
4.5
Serving customers since
2011

Profile Name

Star Rating

2873
841
135
43
47

Fin Reviews

Review Filters
Profile Name
Star Rating
2873
841
135
43
47
Arkady A.
AA
Arkady A.
Enterprise (> 1000 emp.)
10/21/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Flexible Workflows and Responsive Support, with Some AI Hiccups

|Fin
I like that Fin keeps improving every week, and I can see the platform growing. The support is very good, and bugs I find are fixed and addressed. The workflows and automation give us flexibility. I’ve used them for routing, tagging, and automated flows that would otherwise require agents to act, and they help us align processes across teams and follow them correctly. Fin AI is also very helpful, though I sometimes notice bugs and hallucinations that aren’t clear how to fix. I appreciate that the company listens to needs and keeps adding workarounds and support for things that were previously said to be impossible. Customization, AI tools, and powerful workflows are valuable to us, and I like that the platform keeps growing and building. The MCP with AI models is also really helpful.
Verified User
AN
Small-Business (50 or fewer emp.)
4/5

Fin serves as a centralized platform for managing emails and messages, allowing for easy tracking, tagging, and automation. The reporting features are particularly strong, enabling the creation of custom reports and effective management of conversations.

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Summarized using AI
Valerio C.
VC
Valerio C.
Manager - Customer Support & DocumentationMid-Market (51-1000 emp.)
10/21/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

A partnership that scales from start up to Enterprise level support

|Fin
The user interface for users and employees is easy to use and intuitive. I like that the chat history is persistent and closure of chats is controllable to allow reopening of topics.

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Fin?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011