FieldNXT Service Solution
FieldNXT Service Solution is a comprehensive Field Service Management platform designed to streamline and optimize the operations of organizations with field-based resources. Established on October 16, 2017, FieldNXT offers a suite of tools that facilitate efficient management of field activities, including scheduling, dispatching, invoicing, and customer service. By integrating these functions with inventory, billing, accounting, and other back-office systems, FieldNXT enhances operational efficiency and customer satisfaction.
Key Features and Functionality:
- Work Order Management: Automates job assignments, allows attachment of multimedia files to service requests, captures digital signatures, and provides real-time updates on service progress.
- Asset Management: Maintains detailed records of all machines, supports QR and barcode scanning for instant access to machine details, manages service contracts, logs running hours, schedules routine maintenance, and tracks service and repair history.
- Preventive Maintenance: Schedules regular maintenance to prevent breakdowns, sends automatic reminders for upcoming service dates, issues alerts for overdue maintenance, offers ready-made maintenance plans, and automates job orders when maintenance is due.
- Inventory & Spare Parts Management: Manages spare parts storage digitally, tracks stock levels and part movements, records parts used in each repair job, facilitates spare parts transfer between locations, requires approval for moving high-value parts, maintains a history of all parts transactions, monitors real-time stock availability, and sets stock limits to avoid shortages.
- Inspection Management: Creates custom checklists for machine inspections, organizes checklists with multiple sections and questions, updates machine conditions during routine checks, automatically generates service jobs from inspection results, and uses templates to standardize inspections and repairs.
- Reports & Insights: Provides ready-made reports on service performance, allows easy sharing and access to reports, offers customization to track key machine data, supports exporting reports in different formats, and features dashboard reports for important insights.
- Customer Management: Stores customer details and service history, categorizes customers based on service needs, assigns jobs based on customer locations, links customers with their service requests, contracts, and machines, and manages warranty and service agreements for each customer.
- Service Level Agreements : Sets different business hours for different customers, defines response and repair times for each service contract, manages multiple service agreements simultaneously, and provides automatic alerts if service deadlines are missed.
Primary Value and Solutions Provided:
FieldNXT addresses the complexities of managing field operations by offering an integrated platform that enhances visibility, coordination, and efficiency. It enables organizations to effectively schedule and dispatch field personnel, manage work orders, maintain assets, and handle customer interactions seamlessly. By automating routine tasks and providing real-time data, FieldNXT reduces operational costs, minimizes downtime, and improves service delivery. This leads to increased customer satisfaction and loyalty, as clients benefit from timely and reliable service. Additionally, the platform's comprehensive reporting and analytics tools empower businesses to make informed decisions, optimize resource allocation, and drive continuous improvement in their field service operations.
