Faladot

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Faladot is an AI assistant for small and medium-sized businesses in Spain. It answers customers on WhatsApp and on the business's website chat, at any time, using only the information the business uploads: documents and pages of its website. If something isn't there, it says so and offers to hand the conversation over to the team. When a person is needed, the assistant pauses and leaves the conversation in the panel's inbox. The team answers from a computer or from the Faladot app for Android, which notifies them on their phone. Outside business hours, the assistant tells the customer the team will reply when back. It replies to each customer in their language, says it is an automated assistant and is built for the GDPR: the application, the database and the documents are hosted in the European Union. Three plans, VAT included, no lock-in: Web (€29/month, website chat only), Esencial (€49/month, with WhatsApp) and Pro (€119/month). No per-conversation fees.