Faiston is a Brazilian company specializing in managed IT infrastructure solutions and services. Established in 2001 as IS Tech and rebranded in 2021, Faiston has experienced significant growth, now serving over 100 clients across various industries and employing more than 300 professionals. The company offers a comprehensive portfolio, including Service Desk support, Field Service, Hardware as a Service (HaaS, cloud-first strategies, and cybersecurity solutions. With a nationwide presence and a network of over 5,500 technology partners, Faiston is committed to delivering high-performance, secure, and scalable IT services tailored to meet the unique needs of its clients.
Key Features and Functionality:
- Service Desk and Field Service: Provides 24/7 support with aggressive Service Level Agreements (SLAs, ensuring prompt resolution of IT issues across servers, network equipment, firewalls, storage, and end-user devices.
- Hardware as a Service (HaaS: Offers flexible hardware solutions, allowing clients to scale their infrastructure without significant upfront investments.
- Cloud Solutions: Implements cloud-first strategies to enhance operational efficiency and scalability.
- Cybersecurity Services: Delivers robust security measures to protect organizations from the increasing volume of cyber threats.
- Connect Unit: Introduced in 2025, this business unit focuses on providing high-speed, low-latency satellite internet via Starlink to remote or underserved areas, integrating installation and specialized technical support.
Primary Value and Solutions for Users:
Faiston addresses the complexities of modern IT environments by offering integrated, managed services that reduce the burden on clients' internal teams. By acting as a single point of contact for diverse IT needs, Faiston enables organizations to focus on their core business activities while ensuring their IT infrastructure is reliable, secure, and adaptable to evolving demands. The introduction of the Connect unit further demonstrates Faiston's commitment to innovation and digital inclusion, providing essential connectivity solutions to sectors like agriculture, mining, oil & gas, and logistics, thereby accelerating their digital transformation and operational efficiency.
