Ameyo by Exotel Cloud Contact Center

251 reviews

Ameyo by Exotel Could Contact Center is an AI-driven solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an IP-based connection. It eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Ameyo by Exotel Could Contact Center solution leverages advanced technologies to offer real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With seamless integrations and regular updates, it ensures businesses can communicate from anywhere, delivering personalized customer experiences.

Exotel Customer Communication Platform

90 reviews

Exotel Customer Communication Platform provides a comprehensive CPaaS solution that includes voice and messaging APIs to ensure seamless customer interactions. The platform features voice and video calling, IVR, SMS, email, and push notifications. Exotel's APIs, security features, real-time analytics, and workflow automation enhance customer engagement and streamline operations. Exotel operates under UL-VNO licensing for VoIP telephony services, ensuring compliance as a cloud calling operator. Key features include click-to-call, messaging APIs (SMS, WhatsApp, RCS), voice APIs (WebRTC, in-app calling), voice streaming, IVR call routing, agent dashboard, call analytics and recording, call forwarding, and CRM integration.

Exotel Conversational AI Platform

1 review

Exotel Conversational AI Platform offers a suite of AI communication tools, designed to augment customer interactions across multiple digital touchpoints. This suite encompasses an AI Chatbot, a GenAI-powered Voicebot, and a Conversational Quality Analysis tool, each tailored to deliver accuracy and a human-like interaction experience. By harnessing advanced techniques to decipher query intent and emotional undertones, these solutions aim to offer empathetic and contextually appropriate responses, anchored in generative AI. The AI Chatbot facilitates engaging text-based interactions, leveraging semantic search capabilities and extensive multi-lingual support to ensure a frictionless User Experience (UX). The GenAI-powered Voicebot includes speech recognition and innovative noise cancellation features, adept at handling user interruptions for smooth voice-based conversations. The Conversational Quality Analysis tool, on the other hand, provides insights by assessing conversation metrics & customer satisfaction.