I like the customer request modules the most. It allows requesters to see the status and history of their requests. Team members submitting requests can instantly share their status, view updates, see the history, and stay informed without needing to shift the maintenance team for answers. This feature improves communication, reduces bottlenecks, and creates a smoother workflow for both requests and technicians. The setup was smooth and well supported by the onboarding team, providing guidance and customization help with minimal disruption, allowing us to start benefiting from its features right away.

What I liked most about eWorkOrders is the outstanding customer service. Also the system is genuinely easy to navigate (no steep learning curve), and setting up automation and integrating API's was a breeze. Everything feels intuitive and actually saves us time instead of creating more work.

We own a large multi-tenant medical property. Because the building was previously a hospital, and has been re-purposed, the building systems are very complicated and diverse. The various systems include multiple HVAC units, fire safety and sprinkler, electrical and plumbing, with some units serving multiple tenants and some individual tenants. We also have over 40,000 square feet of roofs, and 7 elevators serving the building and adjacent parking deck. We have begun to upload information and locations for all the varied systems, so that our tenants can submit repair requests. With eWorkOrders we can track the performance of our in-house maintenance team, as well as the numerous outside vendors who also serve the building. We pride ourselves on being very responsive to our tenants, and this ensures that problems are addressed quickly. It is also important for us to track the routine maintenance of our systems and equipment so that we can stay ahead of potential problems, as our equipment is of varying ages and manufacturers. We reviewed several CMMS software programs before choosing eWorkOrders. We found the software easy to use and understand, and the eWorkOrders staff got us up and running quickly. Their training has been extremely comprehensive and helpful. We also like the bi-lingual capacity of the software.