So far so good. Over the past ~18 months I worked on the Hotline RFP, contract negotiation, solution implementation (including integration to our internal systems and the subsequent onboarding of different Enterprise business units to ComplianceLine’s Hotline Services (now Ethico). I have asked a key user to participate in this review as well. What we like best: • Reporters quickly reach a live person, not a menu tree, no machines, they hear a compassionate human voice. • It was great that we could integrate with our internal case management system and that we can also use their case management portal, MyCM, which has a lot of nice features, such as the ability to easily document updates within the information section and provide additional information to reporters through the resolution area. • It is nice that we can attach documents to reports. • The reporting capabilities are great as we can breakdown the reports we receive and create charts and graphs. • Ethico also hosts free weekly webinars on a wide variety of relevant topics targeted at those with various levels of sophistication and maturity with respect to their Compliance programs. The 1-hour webinars are casual, informative, often offer tips & tricks, and provide a means to connect with others in the field.

- Confidentiality - Speed of notifications - Phone calls when higher level cases are submitted to expedite processing - Easy to use system - Customer support is fast and easy - Angela Meier is excellent and always sharing new ways to improve our outreach with our team to utilize the service. - Webinars and resources that are provided are helpful

Ethico allows us to reach out to complainants before their scheduled call, back dates. This feature was missing in our RFP.