EPRO Computer Systems (Guangzhou) Co.,Ltd.

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EPRO Computer Systems Co., Ltd. is a subsidiary of EPRO Group International Limited, a company established in 1995 with a strong presence in the Telecom Service and IT markets across Asia. EPRO Computer Systems specializes in providing comprehensive Business Process Outsourcing services, including call center operations, customer relationship management , and IT outsourcing solutions. Key Features and Functionality: - Outsourced Call Center Services: Operating ISO 9001 certified contact centers with over 1,000 workstations and 1,200 agents, handling more than 100,000 calls daily. Services include inbound and outbound CRM, technical helpdesk support, telemarketing, and telesales. - Training and Consulting Services: Through the EPRO Call Center Training Institute , the company offers management consulting and training programs aimed at enhancing the efficiency and effectiveness of client CRM operations. - IT Outsourcing Solutions: Providing software development, research and development, and project management services to leading telecom, banking, and financial services companies. Primary Value and Solutions Provided: EPRO Computer Systems addresses the need for efficient and scalable customer service operations by offering outsourced call center services that enhance customer engagement and satisfaction. Their training and consulting services equip businesses with the necessary skills and strategies to optimize CRM processes. Additionally, their IT outsourcing solutions enable companies to leverage advanced technologies and expertise, facilitating innovation and operational excellence.