Epicon IT Solutions Pty Ltd
Epicon IT Solutions Pty Ltd, an Australian-owned company established in 2008, specializes in delivering comprehensive IT Service Management and IT Operations solutions. Acquired by Telstra in 2020, Epicon has become a pivotal part of Telstra Purple, enhancing ServiceNow capabilities within the organization. With a significant presence in Canberra, Epicon boasts the largest number of dedicated, security-cleared, and ServiceNow-certified staff in the region. The company has a proven track record of providing quality enterprise management solutions to various federal and state government agencies, as well as other organizations across Australia.
Key Features and Functionality:
- IT Service Management and Service Integration : Epicon offers end-to-end ITSM solutions, including service integration frameworks, IT service governance, and optimization. Their expertise encompasses ITIL, Agile, and DevOps methodologies, ensuring streamlined IT service delivery.
- AIOps and IT Operations: By integrating big data, machine learning, and analytics-based visualizations, Epicon enhances IT operations. Their services include capacity management, event management, data center automation, and cloud automation, leading to improved efficiency and insights.
- Enterprise Monitoring and Performance Management: Epicon provides a unified view of IT performance across infrastructure, networks, applications, and user experiences. This proactive monitoring facilitates real-time business service visibility, incident detection, and technical reporting.
- Cloud Services: Epicon offers on-demand cloud services through its government-certified protected cloud. Services include ITSM as a Service, enterprise monitoring as a service, integration and automation as a service, and cloud brokerage.
Primary Value and Solutions Provided:
Epicon's primary value lies in simplifying complex IT environments, providing full visibility, and enhancing decision-making processes. By integrating and automating IT services, they help organizations prevent critical failures, reduce incidents, and improve overall efficiency. Their solutions are designed to support digital transformation initiatives, enabling businesses to achieve their objectives through effective IT operations. Epicon's commitment to delivering superior value through intelligence, innovation, and customer service ensures that clients can navigate the complexities of modern IT landscapes with confidence.
