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Dubber

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17 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2011

Profile Name

Star Rating

16
1
0
0
0

Dubber Reviews

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Profile Name
Star Rating
16
1
0
0
0
MP
Matt P.
04/22/2021
Validated Reviewer
Verified Current User
Review source: Organic

Recording agents in call centers works great

I really do like Dubber and am glad we have it. We use Cox Communications for 3 main call centers with over 70 agents in all. For the longest time Cox didn't have anything to record calls so they partnered with Dubber to offer that service. I like that I can export the calls to a file or email a link. The search is fast with various filters and I can break up the agetns into teams so that certain supervisors can only listen to certain agents. I like that it shows the length of the calls and callerID. I can scrub through the audio right on the website.
Tom H.
TH
Tom H.
Managing Partner at Little Apple Toyota Honda/Capital City Nissan of Topeka
04/08/2021
Validated Reviewer
Verified Current User
Review source: Organic

Great system easy to use

You can search an employee's name and pull up all the call incoming and outgoing makes it really fast to find a call.
DB
Dustin B.
IT Field Services Lead Technician
04/08/2021
Validated Reviewer
Verified Current User
Review source: Organic

A true set it and forget it system, works great!

It just works and is easy! I don't have to worry about it.

About

Contact

HQ Location:
Melbourne, VIC

Social

@dubberapp

What is Dubber?

Dubber is a provider of cloud-based call recording and voice intelligence solutions designed to capture conversations across mobile phones, desk phones, and other unified communications platforms. Their services cater to a wide range of industries including telecommunications, finance, legal, and government, enabling organizations to store, manage, and analyze calls for compliance, customer service, and quality assurance purposes.Dubber's platform stands out for its scalability and flexibility, making it easy to implement across various sizes and types of businesses without the need for traditional hardware or capital expenditure. The AI-powered analytics and insights offered by Dubber help businesses derive valuable information from their voice communications, aiding in decision-making and strategy formulation.

Details

Year Founded
2011
Ownership
ASX: DUB
Website
www.dubber.net