DMC Engine

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DMC Engine is booking and operations software for destination management companies, tour operators and travel agencies. Staff load supplier contracts for hotels, transfers and excursions, with seasons, rates, offers, allotments and cancellation terms, by hand or from an Excel file. Selling rules set markups, price lists, net or commissionable agency rates and promo codes for each market and currency. Reservations teams quote and book from one desk, change and cancel bookings with the fees shown, and send confirmations and vouchers. Guests pay by card through a payment link, with deposits and balances on a schedule. Refunds are approved by a second member of staff. Travel agencies sign in to an agent portal to search, book and see their bookings and balance, with credit limits checked at booking. Hotels and ground suppliers can update their own rates as drafts for staff to approve. The operations desk covers transfers, drivers and guides, supplier orders and reconfirmations, rooming lists and excursion manifests. Drivers and guides have a phone page that keeps working offline. Finance covers invoices, credit notes, agency statements, tax rules, supplier payables with payment files, and an export for accounting. Guest details are stored encrypted and can be downloaded or erased on request. Staff sign in with roles, permissions and two-step sign-in.