DirectPointe was founded in 2010 with the purpose of providing the Enterprise Level Technical support services enjoyed by Fortune 100 Companies at an affordable price. Since being in business for over twelve years, DirectPointe brings more than 115 combined years of leadership experience in advanced technical support services, systems management, and architectural design. Our CEO and Founder, James Martinos, has worked for several of the best Fortune 100 companies including Dyncorp International, IBM, Microsoft, MasterCard, General Electric (GE), IAP Worldwide Services, A.G. Edwards, Digital Equipment, and McDonnell Douglas. In addition, he founded and co-owned a successful senior-level consulting firm in St. Louis, MO with clients such as Anheuser Busch, Enterprise Rent-A-Car, A.G. Edwards, and Charter Communications. With this knowledge and understanding of how Fortune 100 companies run and operate, Mr. Martinos has figured out how to provide Enterprise Level Services to small to midsize companies, cities, and counties without breaking the bank or sacrificing that Fortune 100 quality of service.
Since being in the Fortune 100 space, Mr. Martinos saw how they treated their clients and wanted to be different. DirectPointe has taken that to heart and has a people-first approach. We know that price will get you in the door, but only high-quality services and support will keep you as a client. We understand that we/you get a higher quality of services if we hire the right behaviors first. From our approach, a disciplined service delivery model provides predictable, high-quality results. From this approach, you can expect a disciplined technology provider.
DirectPointe’s mission is to help Improve lives, organizations, and communities by helping them Save Money, Make Money, and Give them a Competitive Advantage through technology. The number one way that we have achieved that mission over the years is through our people. Our number one value is “People First”. This means that we hire and train our team around a personal and friendly approach to IT. While technology may continue to change, DirectPointe remains committed to sustainable growth and success for our employees, our clients, and our communities.
We apply a combination of remote support with proactive and preventive care, maintenance, monitoring services, and award-winning integrated software solutions that provide real results. DirectPointe eliminates downtime and disruption of technology services to your employees, customers, and constituents. We service a variety of industries ranging from: State & Local Government, Education, Healthcare, Banking and Brokerage, Insurance, Accounting, Legal Services, Real Estate, and Construction.
DirectPointe has many years of experience supporting clients in various partnerships, attendance at user forums, membership in associations, and multiple avenues of research. DirectPointe remains current on all regulations, legislation, and compliance. DirectPointe instills Confidentiality and Regulation Best Practices. This is due to our strict adherence to HIPAA, Meaningful Use, PCI Compliance, CJIS certifications, and other important confidentiality laws. DirectPointe is also partnered with Gartner Research to stay in front of the ever-changing IT Landscape which allows us to better advise our clients.
