The customer service has proven to be unparalleled. DOM staff took the time to understand a niche industry, helped us to understand the process in lay terms and worked with us to adapt as the data dictated.

The proactively brought great strategic ideas to us, and worked with us to brainstorm new ideas. They were very repsonsive and reacted quickly as needs arose. They created excellent reporting for us to manage the business with.

All of the experts assigned to our account show up for every weekly meeting and, because of this, DOM is very agile and quick to tweak, optimize and pivot as needed. Communications never get muddled and time isn't lost passing information around. Unlike other digital agencies, DOM never tries to fit us into a cookie-cutter template and we don't feel like they cram on our account right before the call. They invest time and care in our business, listening deeply and providing solutions based on their wealth of expertise. Their communications are top-notch; clear, consistent, and very upfront about what is and isn't working. The relationship is productive, fun, friendly and 100% free of blue smoke and trick mirrors. Refreshing, really.