DialSprint

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DialSprint is a cloud contact center with a power dialer for teams that make and take calls. Agents work from the browser with a built-in softphone, no hardware needed. Outbound: campaigns with several dialing modes, lists and segments, cadences and callbacks. Inbound: IVR, routing to inboxes and ring groups. Every contact has one thread where calls, voicemails, notes, SMS and WhatsApp live together. Supervisors get a live wallboard where they can listen, whisper or barge into a call. Dialing rules are built into the dialer: calling windows in each contact's own time zone, do-not-call and suppression lists, and caps. When a call is blocked, the reason is shown. No per-seat fees: you top up a balance and pay only for the minutes, SMS and numbers you use.