With Dextr AI, I really appreciated the team and how they helped make the transition to getting my property set up smooth. With the high influx of calls and all the day-to-day management duties, it has offloaded a lot of work for me, and I can trust it to keep calls, bookings, and payments running smoothly. It can carry on conversations with any guest, and it learns over time so it can inform guests in a way that’s tailored to my property.

What I like best is that it takes over the work that used to eat up my front desk’s day: phone calls, reservations, guest messaging, and texting. Before Dextr, a missed call usually meant a lost booking, especially after hours or when we were slammed with check-ins. Now every call gets answered, and guests can book or get answers on the spot. The AI handles the questions we get over and over, like [site lengths, hookups, pet policy, check-in times], so my staff isn’t repeating the same answers all day. It connects with Resnexus, so bookings show up where they should without anyone re-entering them. The ROI has been easy to see. Our May through September revenue is up over 115% from last year, and Dextr is a big part of that. It has also given my team hours back every week to spend on guests who are actually on property. The hotel dashboard user interface is intuitive and easy to use. Setup and support have been great. The Dextr team was responsive during onboarding and has been quick to fix anything we’ve needed since.

What I like best is that we have two AI agents doing real work across The Cape Collection’s five properties. Danny handles calls and reservations, while Alfred manages guest communication over text. They function like two additional employees: I manage them, give them feedback, and they’re on duty 24 hours a day. Danny does far more than answer the phone or take a message. He answers questions about our properties, the town, and our policies, quotes rates, makes reservations, collects payment, and sends confirmations. Alfred contacts guests the day before arrival, welcomes them, and helps with requests throughout their stay. The natural conversation has exceeded my expectations. Many guests are convinced Danny is a real person. He pauses naturally, gives thoughtful answers, and even has a sense of humor. One caller who realized he was speaking with AI asked whether Danny went on virtual dates, and Danny laughed and joked right back. Those moments make the experience feel personal. Their support team has also been excellent. Whenever we need something corrected or want to introduce something new, they respond immediately, and it is usually resolved by the next day. That responsiveness has made it much easier to tailor the agents to our properties.