Process Radar

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The platform connects to your existing ITSM system (Jira Service Management, ServiceNow, Matrix42, TOPdesk) and automatically surfaces prioritized situations that require attention. Each situation comes with quantified business impact, trend analysis, AI-generated diagnostics, and a built-in delegation workflow — so IT leaders know where to invest, and analysts have the evidence to act. Three perspectives for three roles: ∙ Briefing view for IT leadership: Prioritized agenda with the highest-leverage intervention points across your entire service operation. ∙ Analysis view for process analysts: Detailed findings with deviation metrics, sequence patterns, and diagnostic context. ∙ Monitor view for operations teams: Real-time role-level health assessment across all support functions. Key capabilities: ∙ Automated detection of 15+ structural anomaly types in ticket workflows ∙ Cross-role cascade analysis showing how delays propagate between teams ∙ Impact quantification in hours — not just percentages ∙ Trend tracking with 12-week history per finding ∙ Delegation workflows with pre-filled diagnostic context ∙ Works alongside your ITSM tool — not a replacement Best for: IT leadership teams in mid-to-large enterprises who need systemic visibility into service delivery performance and want to identify the highest-impact process improvements based on evidence, not opinions.