The platform is relatively easy to navigate when you get used to it. The Outlook add-in makes adding correspondence easy and efficient. We have only just setup our complaints module, but so far it appears to work well, and is flexible enough to cater to our complaint management needs.

The biggest benefit for us is having a single source of truth for stakeholder information and engagement history. In a community and stakeholder engagement role, we are managing relationships across multiple regions and teams, so having everything in one place makes a big difference. The stakeholder register and interaction tracking make it easy to see who has spoken with whom, what issues have been raised and the history of engagement over time. We also get a lot of value from the forms feature. We use forms to capture stakeholder information and engagement details so the data flows directly into the platform rather than needing to be entered manually later. That helps keep information consistent and saves time. The onboarding process was also very smooth. Communication is a big part of my role and the team did a great job outlining how the platform would be implemented and what the setup process would look like. The customer success team has also been fantastic in following up and making sure we are getting the most value from the system.

The platform is easy to navigate and use, which makes it simple for teams to consistently capture stakeholder interactions and engagement activities.