The thing I liked most was that the CoSupport AI team offered us the solution that we needed the most at this time. We’ve just launched a new product and we're about to launch another one. We needed to summarize our previous experiences to make some assumptions and to see our perspectives on these new products. The CoSupport AI team offered us CoSupport BI, which quickly became the everyday tool for departments such as sales, marketing, product management, and customer service.

AI solutions are typically considered time-consuming and expensive. With CoSupport AI we learnt that AI tools implementation can be easy — in our case implementation took just a few hours. The remarkable thing is that our workflow wasn’t interrupted at all. Another critical point for us as a business was pricing. I was surprised that our cost could be so easily calculated. Our budget for the solution implementation included the fixed price for the output - the solution integration into our custom CRM, project launch, and support. Now, after the integration, we pay the monthly fee for the AI assistant, and are in control of our budget. Our most significant result of using CoSupport AI is that we cut the response time in half. 50% reduction number was achieved within days, and without disctructing the team from their workflow. This allows us to save time of the team spent on operational tasks, and focus on strategic questions.

If I were to circle out one thing, it’s how much more aware and knowledgeable it is about our company compared to the other AI solutions we’ve tried.